We appreciate that you’re considering Ballard Heights for your massage and bodywork needs. To provide the best service possible to our clients, we have implemented the following policies.

Cancellation Policy

We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience and also means other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee.

We also require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, may have been exposed to COVID, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we need to close or cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy

We request that you arrive as close to the start time of your appointment as possible, to allow time to answer intake questions and best determine your ideal treatment. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call, text, or email to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so, we will add time to your session or adjust the service charge accordingly.

Consent for Treatment

Massage therapy, while generally considered safe for most individuals, does carry certain risks that clients should be aware of. These risks can vary depending on the type of massage technique used, the client's health status, and any underlying medical conditions. Clients with some chronic health issues should seek guidance from their healthcare provider to determine if massage therapy is safe and appropriate for them. It is your choice to receive this treatment and massage therapy is not a substitute for medical care, medical examination or diagnosis. We do not guarantee or imply specific results or success. Clear communication of your health history, current conditions or any other contraindications is key to providing you with the best and safest massage treatment.

Inappropriate Behavior/Sexual Harassment Policy

Massage therapy is for relaxation and therapeutic purposes only. There is no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session.